Face? You' ve met Desk, right?
Feb. 11th, 2009 05:05 pmNote - our call logging system integrates with exchange, so people can email an address that automatically logs a call for them. It's a nice feature, except it means we have to translate userspeak, which isn't always easy when you haven't got them there on the phone to go over exactly way "IT NOT WORKING!!!!!1111!!!" actually means.
Today it fell over and was down for a few minutes. When it came back up, we found a call had been logged by one of the developers saying the call logging software was down. *Sigh*
Today it fell over and was down for a few minutes. When it came back up, we found a call had been logged by one of the developers saying the call logging software was down. *Sigh*